Return & Refund Policy

Last updated: September 28, 2026

We want you to be satisfied with your purchase from NOAM Clip. This Return & Refund Policy explains how returns, refunds, replacements, and order issues are handled for purchases made through our online store.

This store is operated by Z-Axis Europe Ltd, operating under the NOAM Clip brand.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, in the same condition in which you received it. You will also need your receipt or proof of purchase.

Because NOAM Clip is a personal-use product designed to be worn in the nose, opened or used products cannot be returned for hygiene and safety reasons, except where required by applicable law or where the product is defective, damaged, or incorrect.

Please do not send products back without first contacting us and receiving return instructions.

To request a return, contact us at ofer@zaxeu.com and include your order number and the reason for your return.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as reasonably possible at ofer@zaxeu.com with your order number and, where appropriate, photographs showing the issue.

We will review the issue and, where appropriate, arrange a replacement, refund, or other resolution at no additional cost to you, subject to applicable law.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• NOAM Clip packages that have been opened;
• NOAM Clips that have been used or worn;
• products that are not in their original condition or original packaging due to circumstances not caused by us; or
• products returned without prior authorization where authorization is reasonably required to process the return.

These restrictions do not affect any rights you may have under applicable consumer protection laws, including rights relating to defective, damaged, misdescribed, or incorrect products.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If your unopened product is eligible for return and you would like a different aroma, you may return the eligible product in accordance with this policy and place a new order for your preferred aroma.

If you received an incorrect or defective product, please contact us so that we can arrange an appropriate resolution.

Return Shipping

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of returning eligible products.

Original shipping charges are non-refundable except where required by applicable law or where the return results from our error.

Return instructions and the applicable return address will be provided after your return request has been approved. Do not send returns to an address shown on a product package or website unless we have specifically instructed you to do so.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at ofer@zaxeu.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once it has entered fulfillment or has been shipped.

If the order has already been shipped, the applicable return terms described above will apply.

Lost or Missing Deliveries

If your tracking information indicates a delivery problem or your order has not arrived within a reasonable period after the estimated delivery date, please contact us at ofer@zaxeu.com with your order number.

We will review the available shipping and tracking information and assist you with the appropriate next steps.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot be excluded under applicable consumer protection laws.

If the laws applicable to you provide additional mandatory rights regarding returns, cancellations, refunds, defective products, or other remedies, those rights will continue to apply.

Contact Us

For questions about returns or refunds, please contact:

Z-Axis Europe Ltd
Operating under the NOAM Clip brand
Nili Avenue 50
Zihron Ya'akov 3090419
Israel
Email: ofer@zaxeu.com
Phone: +972 54-622-7975

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