Shipping Policy

Last updated: September 28, 2026

This Shipping Policy applies to orders placed through the NOAM Clip online store, operated by Z-Axis Europe Ltd, operating under the NOAM Clip brand.

Order Processing

Orders are typically processed within [3–7 business days] after the order is successfully placed and payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volume, promotions, holidays, or other exceptional circumstances, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Within the United States

NOAM Clip orders for customers in the United States are fulfilled from our U.S. fulfillment location.

Estimated delivery time after an order has been processed is approximately [X–X business days], depending on the destination and shipping service selected or available.

Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Shipping Rates

Shipping charges, where applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions or thresholds will be displayed on our website or during checkout when applicable.

Tracking Your Order

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Delivery Times

Delivery estimates are calculated after your order has been processed and handed over to the shipping carrier.

Actual delivery times may vary due to factors outside our reasonable control, including carrier delays, weather conditions, holidays, service disruptions, or other unforeseen circumstances.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error after placing your order, contact us as soon as possible at ofer@zaxeu.com.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility, except where otherwise required by applicable law.

Lost, Delayed, or Missing Packages

If your order has not arrived within a reasonable period after the estimated delivery date, please check the tracking information provided by the carrier and contact us at ofer@zaxeu.com with your order number.

We will review the available tracking information and assist you with the appropriate next steps.

If a package is confirmed lost during transit, we will work with you to provide an appropriate resolution in accordance with applicable law and the circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors where appropriate, or with the carrier.

If you are still unable to locate the package, contact us at ofer@zaxeu.com and we will assist you in reviewing the available delivery information.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible at ofer@zaxeu.com and include your order number and photographs of the damaged package and/or product where appropriate.

Please refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrect products.

International Shipping

Availability of international shipping, destinations, shipping rates, and estimated delivery times will be displayed at checkout where international shipping is offered.

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.

Customs processing may cause delays that are outside our reasonable control.

Returns

Shipping and handling of returns are governed by our Return & Refund Policy. Please review that policy before requesting a return.

Contact Us

If you have any questions regarding shipping or an existing order, please contact:

Z-Axis Europe Ltd
Operating under the NOAM Clip brand
Nili Avenue 50
Zihron Ya'akov 3090419
Israel
Email: ofer@zaxeu.com
Phone: +972 54-622-7975